GRUBE, DIRK

Involvement: TROVICOR as of 02/2012

Head of LifeCycle Management at trovicor GmbH

= Personal Details =

Professional

 * Head of LifeCycle Management

trovicor GmbH

Privately Held; 51-200 employees; Information Technology and Services industry

February 2010 – Present (2 years 1 month)


 * Senior Support/Services Team Manager

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

April 2006 – May 2010 (4 years 2 months)


 * Business/Team Manager for 12-18 Support/Escalation Engineers in software support with experience managing multi-site, global, multi-technology teams.

Responsible for development and consistency of Service Level Agreements and increasing operational excellence in IT Service Management to maintain highest level of Customer Satisfaction.

Results-oriented, with recognized strengths in taking on new responsibilities, building teams, managing/developing high-performing engineers, managing teams to high expectations

Crisis Management for the Support of the new product releases - Microsoft Office 2007 – specifically Microsoft Office SharePoint Server.

Cross Group Collaboration in joining Microsoft forces across Product Groups, Support Orgs, Sales, Consulting to deliver customer services as ONE Microsoft to all key account Customers.

Demonstrated expertise in partnering with product development organizations to drive product improvement and supportability. Senior Escalation Engineer (3rd Level Support)

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

February 2000 – March 2006 (6 years 2 months)


 * 3rd Level support for complex technical and political Escalations of high sensitive customers (Telekom, Deutsche Bank, DWP)
 * Proactive Services, Training and consulting services for Customers in design and optimizing IT infrastructure and Security concepts
 * Working close with Management in Hiring/Staffing the EMEA Support and participate in strategically planning of the Support business
 * Leading the EMEA ISA/Security Support Team and represent the interface to the Development/Product Team in US/Israel
 * Advanced Troubleshooting, Debugging, Source Code Analysis/Writing for the following product areas: ISA Server, Network, Security, IIS
 * Specialized on analysing complex network setups with high knowledge of ICMP, TCP and UDP related protocols (HTTP, FTP, VPN, RPC, etc.)

Internet/Intranet Developer

Internet/Intranet Developer

Privately Held; 1001-5000 employees; Electrical/Electronic Manufacturing industry

March 1998 – January 2000 (1 year 11 months)


 * Development of VB/COM, DHTML- and Javascript-based Intranet Database-Applications used by the 21 worldwide located Subsidiaries


 * Coordination of IT-Projects with the international Company-Departments and external Consulting Partners to ensure high quality of business processes and security (SecurID, RAS, VPN)

Educational
b.i.b.

staatl. gepr. Informatiker, Informatics

1995 – 1997